Frequently Asked Questions
Expert guidance on finding your perfect fit and managing your orders.
How do I determine my correct Simone Pérèle bra size?
We recommend using our comprehensive online Fit Guide or visiting a boutique for a professional fitting. As French sizing can differ from international standards, please refer to our size conversion chart located on each product page.
What is your return policy for delicate lingerie?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags and hygienic liners intact. Due to health regulations, items that show signs of wear cannot be accepted.
How should I care for my silk and lace garments?
To preserve the longevity of your lingerie, we recommend hand washing in cool water with a gentle silk-friendly detergent. Avoid machine drying; instead, lay garments flat to dry away from direct sunlight.
What are your shipping options and delivery timelines?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email once your order has been dispatched.
Are your products ethically manufactured?
Yes, Simone Pérèle is committed to ethical craftsmanship. We own our production facilities and ensure that every piece is created under fair labor conditions using high-quality materials sourced from trusted European suppliers.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked outer packaging to ensure your privacy, while the interior features our signature elegant gift wrapping.